Postage & Delivery
Mahout Lifestyle Ltd products can be delivered anywhere. Full payment must be made at the time of purchase and prior to delivery. Goods will be with you within 5 working days (unless notified otherwise or industrial action dictates). Orders will be dispatched Standard Royal Mail or Parcel Force which, unfortunately, does not allow us to advise you delivery dates or times. No signature is required. Heavier / larger goods will be dispatched by courier / van (see below). This will most likely be by Interlink which does allow us to inform you and you will be informed. A signature is required. It is your responsibility to check that all aspects of your order are suitable and correct. Should you require postal insurance for your goods, this will incur an additional charge. Please enquire for prices of such. If posting to certain areas in the British Isles (Channel Islands, Scottish Isles and Highlands, Northern Ireland, Scilly Isles, Isle of Wight, Northern Ireland, Isle of Man) goods may incur an additional charge and items can take up to longer to deliver.
Deliveries overseas:
Goods can be posted overseas (including the Republic of Ireland) for an extra charge. Please e-mail us for a quotation. E-mail: info@mahoutlifestyle.com. Please quote your order number.
Goods can be delivered overseas providing you arrange your own delivery. Please ask your delivery company to contact us to arrange pick-up etc.
Please note that if you are resident overseas or a resident of the Channel Islands and are exporting items to an overseas address, UK retailers are not legally obliged to refund VAT to you. Due to an impossibly high level of administration involved in doing so, MAhout Lifestyle Ltd does not refund VAT on such purchases.
Heavy / large goods courier delivery:
Such goods will be delivered by our chosen courier and we cannot guarantee exact delivery dates or timings but goods should be with you within 5 working days. Should you not be at home to take delivery of your goods, you will receive a card notification. Please contact the delivery company to arrange free re-delivery of your goods or pick up at the nearest depot.
Should your order not be delivered, please contact us immediately.
On delivery, all goods must be signed for. By signing the delivery note, you are confirming that you have taken delivery of the goods in perfect condition, with no fault or damage. At that time the goods become your responsibility. However, should you have purchased items from the ‘clearance’ which have been sold as ‘damaged’ or ‘imperfect’, you will be asked to sign a disclaimer to acknowledge that you have bought the imperfect item knowingly.
Collection from our premises:
By prior appointment, goods may be collected from Banbury. Please email info@mahoutlifestyle.com to arrange a time to come to the premises, which is not staffed full time. Should you choose to collect an item from our showroom in Battersea or from Banbury, you / your courier will be asked to sign a collection note, at which time the product becomes your responsibility and Mahout Lifestyle Ltd is not responsible for any possible future damage.
